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    Homeowners: If you have a heating emergency, contact your local heating professional.

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US Office
Toll Free: (800) 645-2876
Local: (440) 327-1060
Fax: (440) 327-1064

Customer Service (Order Parts/Order Info):
Direct Phone Support: (866) 645-2873 or

Homeowner – If you have a problem with your heating system, please contact your local heating professional.

Technical Support for Contractors/Service Technicians ONLY:

Burner System Direct Phone Support: (866) 232-5388 or

Connected Tank Gauge & IoT Products:
Direct Phone Support: (833) 473-2004

Manuals & Guides
Burner Settings
Tech Bulletins
Troubleshooting Guide

Canadian Office
Toll Free: (800) 665-6972
Fax: (519) 763-5656

Delavan Office
Office Hours 7:00 a.m. to 5:00 p.m. Eastern Time
Monday – Thursday
Toll Free: (800) 982-6943 or (803) 245-4347